Role OverviewThe IT Service Desk Technician will support NOAA's Alaska Fisheries Science Center by providing first-line technical support, troubleshooting, and resolving routine technical issues.
What You Will Do
The technician will provide technical support, monitor and triage the Jira service desk queue, and perform hands-on technical work, including imaging and deploying computers, and securely wiping data from retired devices.
Why It Might Be a Fit
The ideal candidate will have strong customer service skills, the ability to explain technical information clearly, and experience using Jira or another IT ticketing system.
Requirements
- Foundational knowledge of desktop computers, peripherals, and basic troubleshooting
- Strong customer service skills and the ability to explain technical information clearly
- Ability to document work accurately and follow written instructions
- Strong organizational skills and attention to detail
- Ability to prioritize incoming requests and recognize when an issue requires escalation
- Willingness to perform hands-on computer setup and equipment-handling tasks
Benefits
- Medical, dental, and vision insurance
- Retirement benefits
- Paid time off
- Paid holidays
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