IT Service Management Platform Lead - onsite Plano, TX

Welltower Refresh 2025
Plano, TX
Job Description
We're looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. The ITSM Platform Lead is an experienced and highly collaborative professional responsible for the configuration, administration, optimization, and governance of Jira and Jira Service Management (JSM) across the organization.

Requirements

  • Deep expertise administering Jira and Jira Service Management in an enterprise environment
  • Strong understanding of workflow design, automation logic, permissions, and SLA configuration
  • Ability to manage multiple projects and competing priorities effectively
  • Excellent interpersonal, communication, and stakeholder management skills
  • Strong documentation, analytical, and problem-solving capabilities
  • Solid understanding of agile, ITSM, and service delivery best practices

Benefits

  • Competitive Base Salary + Annual Bonus
  • Generous Paid Time Off and Holidays
  • Employee Stock Purchase Program
  • Employer-matching 401(k) Program + Profit Sharing Program
  • Student Debt Program
  • Tuition Assistance Program
  • Comprehensive and progressive Medical/Dental/Vision options
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