IT Service Management Service Lead

UT Southwestern Medical Center
Dallas, TX
Category Healthcare
Job Description
This role is all about helping the organization deliver great IT services. As the ITSM Service Lead, you’ll guide and mature key service management practices, making sure they run smoothly, efficiently, and in line with ITIL best practices.

Requirements

  • Experience as an ITSM and SPM process analyst or lead
  • Strong knowledge of ITIL and ITSM methodologies
  • Hands on experience with ServiceNow ITSM and SPM
  • Familiarity with Scrum, especially backlog management
  • Strong analytical skills and comfort working with tools like spreadsheets and data modeling software
  • Excellent communication, collaboration, and stakeholder engagement skills
  • Ability to think strategically while handling day to day details
  • Proactive mindset and ownership of your work

Benefits

  • PPO medical plan
  • 100% coverage for preventive healthcare-no copay
  • Paid Time Off
  • Retirement Programs through the Teacher Retirement System of Texas (TRS)
  • Paid Parental Leave Benefit
  • Wellness programs
  • Tuition Reimbursement
  • Public Service Loan Forgiveness (PSLF) Qualified Employer
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