IT Service Management Service Lead

UT Southwestern Medical Center
Dallas, TX
Job Description
UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As the ITSM Service Lead, you'll guide and mature key service management practices, making sure they run smoothly, efficiently, and in line with ITIL best practices. You'll work closely with teams across the institution to improve processes, strengthen the service catalog, and drive continual improvement.

Requirements

  • 6 years of progressively responsible information technology experience
  • Bachelor's Degree in major coursework in computer science, math, information systems, or other related field
  • ITIL v4 Foundations (ITIL practitioner) is a plus.
  • Prior ServiceNow experience is a plus.

Benefits

  • PPO medical plan
  • 100% coverage for preventive healthcare-no copay
  • Paid Time Off
  • Retirement Programs through the Teacher Retirement System of Texas (TRS)
  • Paid Parental Leave Benefit
  • Wellness programs
  • Tuition Reimbursement
  • Public Service Loan Forgiveness (PSLF) Qualified Employer
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