Role OverviewThe IT Service Specialist I will serve as the first point of contact for end users seeking technical assistance, providing setup and maintenance of desktop/laptop/VoIP Phone support, and troubleshooting technical issues. The role involves working in a team to ensure the successful implementation of new solutions and enhancements. The IT Service Specialist I will also provide training, assistance, and documentation for applications and integrations.
What You Will Do
Specific duties will include, but are not limited to, providing technical assistance over the phone or email, installing and configuring office workstations, and troubleshooting technical issues. The IT Service Specialist I will also develop and maintain comprehensive documentation for application configurations, procedures, and troubleshooting steps.
Why It Might Be a Fit
The ideal candidate will have high school graduation or equivalent and three years of experience in community work or community-centered activities. The candidate should be able to provide timely and effective communication to stakeholders regarding support status, issue resolution, and enhancements.
Requirements
- High school graduation or equivalent
- Three years of experience in community work or community-centered activities
- Equivalent education and/or experience
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