Role OverviewThe IT Services & Support Technician will provide onsite technical assistance for laptops, desktops, mobile devices, and peripherals, troubleshoot and resolve issues related to Windows OS, Microsoft Office 365 applications, and hardware failures. The role is ideal for someone who thrives in a fast-paced setting, enjoys solving technical challenges, and takes pride in delivering excellent end-user support.
What You Will Do
The IT Services & Support Technician will perform various tasks such as providing onsite technical assistance, troubleshooting and resolving issues, managing and maintaining Active Directory user accounts, groups, and permissions, and supporting end users with software installations, configuration, and general IT inquiries.
Why It Might Be a Fit
The ideal candidate will have 3 to 5 years of experience in an IT support or helpdesk technician role, strong working knowledge of Active Directory, Entra ID, Intune, Exchange Server, and Microsoft 365 administration, and excellent communication, customer service, and problem-solving skills.
Requirements
- 3–5 years of experience in an IT support or helpdesk technician role
- Strong working knowledge of Active Directory, Entra ID, Intune, Exchange Server, and Microsoft 365 administration
- Familiarity with networking fundamentals and troubleshooting
- Hands-on experience supporting hardware (printers, laptops, desktops)
- Excellent communication, customer service, and problem-solving skills
- Ability to work independently and manage multiple priorities
Benefits
- Medical, dental and vision insurance coverage options
- Flexible HSA and FSA options
- 12 paid holidays
- 15 vacation days to start
- 6 personal days
- Paid leave for jury duty and bereavement
- 401(k) plan options with immediate company match and full vesting from day one
- Basic life insurance, short-term and long-term disability coverage
- 16 weeks of fully paid maternity leave or 4 weeks of paid paternity leave
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