Role OverviewThis job is a member of the Information Technology Team within the Information Technology Division. Responsible for assisting employees in all facets of end-user computing, which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals.
What You Will Do
Resolves and closes tickets/work orders supporting end-user desktops and peripherals, responds to customer support issues, contributes to desktop projects, and performs other duties as requested.
Why It Might Be a Fit
Must have firsthand experience supporting desktop computers in a Windows/TCPIP environment, ability to work independently and perform in a collaborative, team-based environment, and ability to lift at least 30 lbs.
Requirements
- Associate / Bachelor Degree in Computer Science, Information Systems, or other related field or equivalent work experience/training
- 5 years' of demonstrable 'hands-on' IT work experience supporting and resolving diverse PC desktop software and hardware issues
- A+ certification
- MCSE/MCP is a plus
- Previous IT infrastructure experience in Airline/Airport environment
Benefits
- Travel Perks: Reach 365 destinations on more than 6,800 daily flights
- Health Benefits: Health, dental, prescription, and vision benefits
- Wellness Programs: Virtual doctor visits, flexible spending accounts, and more
- 401(k) Program: Employer contributions available after one year
- Employee Assistance Program
- Pet insurance
- Discounts on hotels, cars, cruises, and more
- Paid holidays
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