IT Site-Field Support Engineer III

This role supports multiple sites and requires extensive regional travel (approximately 80–100%), with a home base of Thermo Fisher’s Bridgewater, NJ site. Provide on-site and remote IT support across multiple company locations within an assigned region, traveling extensively to deliver timely and effective resolutions for users of corporate applications and hardware.

What You Will Do

Manage Incident and Request queues, including ticket creation, categorization, prioritization, and ownership, ensuring consistent service delivery across the region. Serve as a traveling IT support resource, partnering with local site contacts and centralized IT teams during site visits to resolve issues efficiently.

Why It Might Be a Fit

Strong understanding of client/server networks, protocols, common Internet services, Active Directory, and how they work together in a distributed, multi-site environment. Excellent written and verbal communication skills with proven customer management experience supporting geographically distributed and global users.

Requirements

• 4 – 6 years of experience in Desktop / IT Service Delivery or Field Services roles providing hands-on end-user support.
• Strong understanding of client/server networks, protocols, common Internet services, Active Directory, and how they work together in a distributed, multi-site environment.
• Demonstrated problem-solving skills with an understanding of OSI layers to identify and resolve root causes.

Benefits

• Choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount