IT Specialist

Promise
San Francisco, CA
Category Customer Service
Remote
Job Description
As an IT Specialist at Promise, you will combine your technical expertise with a strong service orientation to support our company's internal tools, devices, and access and ensure stability and continuity across our internal operations.

Requirements

  • Act as a primary responder for helpdesk questions and requests
  • Manage the process of provisioning and distributing laptops and workstations to employees
  • Track requests through our ticketing system and maintain lightweight runbooks and documentation
  • Own and grow the process for providing high-quality support in response to requests for devices, new software, and user-level configuration changes
  • Continuously assess and improve our workflows around onboarding and offboarding
  • Own the uptime and maintenance of office equipment
  • Maintain an ongoing commitment to personal and professional growth

Benefits

  • 100% paid health coverage
  • Generous PTO and sick leave
  • Lunch, snacks, and coffee provided
  • Company retreats
  • Opportunities to travel and see the impact of your work
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