Role OverviewThe IT Specialist provides Tier 1 and Tier 2 technical support for employees and assists in the administration of the organization's technological environment. This role supports end-user devices, connectivity, Microsoft 365 applications, basic server virtualization tasks, and selected business systems.
What You Will Do
Provide responsive Tier 1 and Tier 2 technical support in person, phone, and remote. Manage tickets through the company's workflow, Microsoft Lists, Power Automate, intake, triage, troubleshooting, documentation, and closure.
Why It Might Be a Fit
The ideal candidate will have 2–5 years of hands-on IT support experience in a business or hospitality environment, with strong Tier 1 & Tier 2 troubleshooting background, and experience escalating to an MSP or internal Tier 3 team.
Requirements
- Bachelor's degree in information systems, Computer Science, or related field
- 2–5 years of hands-on IT support experience in a business or hospitality environment
- Strong Tier 1 & Tier 2 troubleshooting background, with experience escalating to an MSP or internal Tier 3 team
- Working knowledge of Windows 11, Windows Server basics, and user account administration
- Experience supporting Microsoft 365, Teams, SharePoint, OneDrive
- Basic networking fundamentals, TCP, IP, DNS, DHCP, Wi-Fi
- Experience with virtualization platforms, VMware preferred, hyperconverged environments a plus
- Basic SQL T SQL familiarity and exposure to reporting tools
- Exposure to Power BI and Power Automate preferred
- Hospitality systems experience is a plus
- Relevant certifications, Comp TIA A+ Network, M365 Fundamentals strongly preferred
Benefits
- Medical
- Dental
- Vision
- Life
- 401K with employer match
- Bonus potential
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