Role OverviewThe IT Specialist provides technical assistance and support to end users, troubleshooting hardware, software, and network issues. This role handles both routine support requests and escalated tickets requiring deeper investigation and may contribute to IT projects and system administration tasks.
What You Will Do
Support end users' devices, troubleshoot hardware, software, and network issues, escalate complex issues, manage user accounts, permissions, and groups, and maintain asset inventory and lifecycle tracking.
Why It Might Be a Fit
Success in the position is achieved through strong troubleshooting and analytical skills, clear communication with both technical and non-technical users, and ability to travel to locations across California.
Requirements
- High School Diploma or GED Equivalent
- On path for degree, Certificate, or similar in Information Technology and/or A+ and/or Network+ certification preferred
- 2+ years supporting a help desk or related technical support experience
- Valid Driver's license
- Windows 10/11 and Microsoft 365 administration
- Active Directory user and group management
- Strong troubleshooting and analytical skills
- Clear communication with both technical and non-technical users
- Familiarity with ITSM platforms (Ticketing systems)
- Basic PowerShell or scripting knowledge a plus
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
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