IT Support Administrator

The IT Support Administrator serves as one of the Foundation's primary points of contact for IT support, managing user identity and access across Foundation, University, and cloud-based systems while providing responsive, professional technical support to all Foundation staff.

What You Will Do

Provisions and manage user accounts and access controls across Foundation, University, and cloud-based systems, provides Tier 1/Tier 2 technical support, and creates and tracks support tickets in the Foundation's official ticketing system.

Why It Might Be a Fit

The ideal candidate will have strong customer service orientation, excellent verbal, written, and interpersonal communication skills, and the ability to engage professionally with end users at all technical levels.

Requirements

• Minimum two years of IT experience (or an associate’s degree substituting for one year, or a bachelor’s degree substituting for two years)
• Strong customer service orientation with excellent verbal, written, and interpersonal communication skills
• Hands-on knowledge of Microsoft Windows environments
• Demonstrated analytical and problem-solving skills

Benefits

• Medical, vision, and dental coverage
• Company paid life insurance
• Generous vacation time (24 days annually)
• Pension benefits
• On-site wellness center and café with healthy dining options
• Hybrid schedule with up to 2 days of remote work flexibility