Role OverviewWe are seeking an IT Support Analyst to join our dynamic IT department, supporting end-users and resolving technical issues across the organization. As a key player on the team, you will provide critical tier 1 and tier 2 support, manage user hardware setup, support AV installations and assist with essential IT administration.
What You Will Do
Provide front-line support for a range of technical issues, troubleshoot and support Apple hardware, software, and peripherals, deliver friendly, customer-focused IT support while maintaining SLAs, and perform other duties as assigned.
Why It Might Be a Fit
If you thrive on solving technical challenges and take pride in delivering top-notch customer service, this is an exciting opportunity to make a meaningful impact.
Requirements
- 2+ years of experience in desktop or IT support roles within an enterprise environment
- 1+ years of demonstrated experience troubleshooting Apple hardware and software
- 1+ years proven track record of using ticket-based support systems
- Ability to support end-users in adopting new technologies, including explaining AI-driven features in a clear, non-technical manner
- Understanding of data privacy, security, and responsible use considerations related to AI-enabled tools
- Ability to regularly lift and handle IT equipment up to 25 pounds, and occasionally up to 50 pounds
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