IT Support Analyst

This position is responsible for providing hands-on IT support for end-user hardware, software, and site-specific infrastructure while serving as a key escalation point between the Service Desk and Infrastructure teams.

What You Will Do

Provide onsite and deskside support for end-user hardware, diagnose and resolve hardware, software, connectivity, and access-related issues, and collaborate with regional and global IT teams to maintain reliable and efficient technology operations.

Why It Might Be a Fit

The ideal candidate will have strong knowledge of computer hardware, peripherals, and mobile devices, working knowledge of Microsoft Windows operating systems and Microsoft 365 applications, and the ability to follow documented procedures and escalate issues appropriately.

Requirements

• High School diploma or GED required
• Associate’s or Bachelor’s degree in Information Technology, Information Systems, or related field preferred
• Experience providing onsite or deskside technical support in an office, manufacturing, warehouse, or business environment
• Hands-on experience troubleshooting hardware, software, printers, and basic network connectivity issues
• Experience in IT support, service desk, or infrastructure support roles a plus
• Strong knowledge of computer hardware, peripherals, and mobile devices
• Working knowledge of Microsoft Windows operating systems and Microsoft 365 applications
• Basic understanding of Active Directory, user account management, and access provisioning
• Familiarity with enterprise applications, ticketing systems, and ITSM frameworks
• Ability to follow documented procedures and escalate issues appropriately
• Strong written and verbal communication skills with the ability to explain technical issues clearly
• Demonstrated customer service mindset with strong problem-solving skills
• Ability to prioritize multiple tasks and adapt to changing business needs
• Self-motivated, detail-oriented, and able to work independently and as part of a global team

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Retirement plan
• Paid holidays
• Vacation time
• Sick leave
• Life insurance
• Disability insurance