IT Support Assistant

Military, Veterans and Diverse Job Seekers
San Diego, CA
Job Description
Assisting with various user issues, deploying new laptops to users, monitoring systems and backups as well as troubleshooting issues with our server environment.

Requirements

  • Serve as the first point of contact for users seeking technical assistance.
  • Determine the best solution based on the issue and details provided by customers.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information.
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