Role OverviewAs an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines.
What You Will Do
Key job responsibilities include allocation, maintenance, and troubleshooting of IT equipment, handling support requests, assisting in training new hires, and continuous learning of new technologies.
Why It Might Be a Fit
You will be encouraged to participate in career development opportunities to progress your career at Amazon, and you will be able to support customers from multiple buildings in the area, as well as remote customers.
Requirements
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Experience in a dynamic environment with a high degree of customer service
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
Benefits
- Comprehensive healthcare benefits starting on Day 1
- Matching 401(k) program
- Up to 20 weeks of paid parental leave
- EAP, Mental Health Support, Medical Advice Line, 401(k) matching
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