Role OverviewAs an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines.
What You Will Do
Responsibilities include, but are not limited to: allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities, handling support requests and procedures across the network, assisting in training new hires, continuous learning of new technologies, supporting customers from multiple buildings in the area, as well as remote customers, and traveling within your local or regional area to support our customers.
Why It Might Be a Fit
We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
Requirements
- Experience troubleshooting integrated and interdependent computer systems
- Experience in a dynamic environment with a high degree of customer service
- Ability to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
Benefits
- Comprehensive healthcare benefits starting on Day 1
- Matching 401(k) program
- Up to 20 weeks of paid parental leave
- Casual dress code
- EAP, Mental Health Support, Medical Advice Line, 401(k) matching
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