Role OverviewAs an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area. You will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
What You Will Do
Responsibilities include, but are not limited to: allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities, handling support requests and procedures across the network, assisting in training new hires, continuous learning of new technologies, supporting customers from multiple buildings in the area, as well as remote customers, and traveling within your local or regional area to support our customers.
Why It Might Be a Fit
Amazon offers competitive compensation packages, comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. You will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
Requirements
- Experience troubleshooting integrated and interdependent computer systems
- Experience in a dynamic environment with a high degree of customer service
- Ability to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
Benefits
- Competitive compensation package
- Comprehensive healthcare benefits starting on Day 1
- Matching 401(k) program
- Up to 20 weeks of paid parental leave
- EAP
- Mental Health Support
- Medical Advice Line
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