Role OverviewThe 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a collaborative, innovative environment where our team members and clients can thrive. We are looking for a hard-working Information Technology Support Desk Technician to provide remote support to our clients nationwide.
What You Will Do
Provide technical support related to computer systems, hardware, software, applications, and more. Respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions.
Why It Might Be a Fit
This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology. Meet or exceed KPI goals, troubleshoot advanced desktop issues, VPN connectivity, entry-level server support, hardware issues, and line of business support.
Requirements
- IT Fundamentals and A+ certifications, or equivalent professional experience
- 1+ year of professional help desk experience
- Strong customer service skills
- High attention to detail
- Ability to follow instructions and policies
- Ability to adapt to changing and fast-moving environments
- Strong phone skills
Benefits
- Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
- Competitive 401(k) participation with up to 4% contribution match
- Certification reimbursement to support your continued development
- Meaningful opportunities for advancement within a growing organization
- A culture built on drive, accountability, collaboration, and excellence
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