Role OverviewThe IT Support Desk Technician will provide remote support to clients nationwide, troubleshooting technical issues with computer systems, hardware, software, and more. This role is 100% onsite, in-office.
What You Will Do
Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals. Manage ticket queue to ensure timely resolution, provide customer support using remote connection software, and provide thorough documentation on each customer interaction.
Why It Might Be a Fit
The right candidate will be responsible for providing technical support, have a good general understanding of business technology, and be comfortable talking on the phone and supporting customers.
Requirements
- IT Fundamentals and A+ certifications, or equivalent professional experience
- 1+ year of professional help desk experience
- Strong customer service skills
- High attention to detail
- Ability to follow instructions and policies
- Ability to adapt to changing and fast-moving environments
- Strong phone skills
Benefits
- Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
- Competitive 401(k) participation with up to 4% contribution match
- Certification reimbursement to support your continued development
- Meaningful opportunities for advancement within a growing organization
- A culture built on drive, accountability, collaboration, and excellence
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