IT Support Engineer I, Ops Tech Solutions (OTS)

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You will troubleshoot and solve straightforward problems that do not have defined SOPs. You will work in a variety of software and hardware environments, ensuring infrastructure networking and computing systems remain available during production hours.

What You Will Do

Responsibilities include, but are not limited to: network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments; ensuring infrastructure networking and computing systems remain available during production hours; interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.

Why It Might Be a Fit

We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. You will have the opportunity to work independently with minimal supervision, or experience that includes strong analytical skills, attention to detail, and effective communication abilities.

Requirements

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of supporting and maintaining a corporate network environment experience
• High school or equivalent diploma
• Bachelor's degree, or experience in one or more IT related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management
• Possess and maintain a current, valid Driver License

Benefits

• Comprehensive healthcare benefits starting on Day 1
• Matching 401(k) program
• Up to 20 weeks of paid parental leave
• Competitive compensation packages