IT Support Engineer

Intersect
San Francisco, CA
Job Description
We’re a team of friends bound together by a mission to preserve our planet for future generations through innovative energy solutions and modern infrastructure. We are currently looking for an IT Support Engineer to help deliver secure, reliable, and scalable IT operations that keep employees productive and connected across the organization.

Requirements

  • 3+ years of experience in IT support, systems administration, or related technical operations roles
  • Experience supporting employees in a business or corporate environment
  • Strong proficiency supporting Windows and macOS operating systems
  • Experience administering identity providers such as Okta or similar platforms
  • Experience managing devices through MDM solutions including Jamf, Kandji, Intune, or equivalent tools
  • Familiarity with cloud productivity platforms such as Google Workspace
  • Experience with software deployment, patch management, and software license administration
  • Working knowledge of networking fundamentals and endpoint troubleshooting
  • Experience using ticketing systems and remote support tools; familiarity with Jira will help you succeed
  • Exposure to scripting or automation tools such as PowerShell, Python, or Apps Script will help you succeed
  • Strong troubleshooting skills, attention to detail, and commitment to documentation
  • Clear communication skills and a customer-focused mindset that builds trust with teammates
  • Ability to manage competing priorities independently while maintaining high-quality support
  • A collaborative, proactive approach that will help you succeed in a fast-moving environment
  • Based in or able to work regularly from the San Francisco office

Benefits

  • 100% premium coverage for you and your dependents on medical, dental, and vision
  • Unlimited PTO
  • Up to 12 weeks of fully paid parental leave
  • Free access to Spring Health, including 5 free therapy and psychiatry sessions, plus a Headspace account for mindfulness and meditation
  • $150 monthly food stipend
  • $150 monthly reimbursement for cell phone and internet
  • Pet insurance allowance
  • Full home office setup
  • Free access to UrbanSitter with $625 in quarterly company-paid credits
  • ActiveHero
  • One Medical
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