Role OverviewWe are seeking a full-time IT Support Engineer to be the trusted technical resource for our customers. This is a hands-on, mid-level IT support position focused on remote technical support, software troubleshooting, Microsoft 365 administration, cybersecurity response, and resolving client technology issues.
What You Will Do
As an IT Support Engineer, you will serve as one of our primary resources for incoming remote support requests, take ownership of issues from initial troubleshooting through resolution, escalation, or coordination with the appropriate vendor or team member.
Why It Might Be a Fit
If you embody the values of humility, gratitude, and a desire to serve others, and are driven to help people with their technology challenges, then this role might be a good fit for you.
Requirements
- A serving mindset for client and team interactions
- Humility and a desire for the team to succeed
- Passion and drive to work hard, take ownership, and seek additional responsibility
- Good judgment and intuition with uncompromising integrity
- 2+ years of IT support experience
- Strong software troubleshooting and analytical problem solving skills
- High aptitude and demonstrated ability to manage and troubleshoot: Windows desktop and laptop environments (hardware and OS), Microsoft 365 administration (user accounts, Exchange, Teams, SharePoint), Entra ID / Azure AD (account management, conditional access, permissions), Endpoint security and EDR platforms, Email security and phishing investigation, Printer and peripheral troubleshooting, VPN client configuration and connectivity troubleshooting, User onboarding and offboarding workflows
Benefits
- Healthcare benefits
- Flexible hours
- Independence
- Continuing education opportunities
]]>