Role OverviewAs an IT Support Engineer at DevSavant, you will be responsible for providing technical support to users, troubleshooting problems, and resolving issues to the end-user's satisfaction. You will also create Knowledge Base documents for problem resolutions, maintain accurate inventory of hardware, and manage Macs and Apple devices via Jamf Pro.
What You Will Do
Your day-to-day responsibilities will include responding to user requests, providing remote technical support, troubleshooting hardware and software issues, and maintaining accurate inventory of hardware. You will also assist in the testing, configuration, and deployment of new workstations, peripherals, and software.
Why It Might Be a Fit
We are looking for a candidate with 3+ years of experience supporting Apple hardware and software, excellent customer service skills, and strong technical and problem-solving skills. You should be able to work collaboratively in a team environment and have a results-driven mentality.
Requirements
- 3+ years of experience supporting Apple hardware and software (macOS and iOS)
- Ability to clearly and accurately document processes
- Excellent verbal and written communication skills (US English)
- Excellent troubleshooting, technical, and problem-solving skills
- Experience managing tasks via a ticketing system
- Experience with mobile device management (Jamf, Airwatch, etc.)
- Ability to lift 25 pounds to move equipment or position it on a shelf 5 feet high
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