Role OverviewJoin a fast-growing company as an IT Support Engineer, providing technical support to employees and maintaining computer systems. Work onsite with alternating periods of on-call time. This role requires excellent customer service skills, attention to detail, and experience with Microsoft products.
What You Will Do
Act as the initial point of contact for computer-related concerns, maintain and configure computers, printers, and other devices, and manage network devices and accounts. Physically install cubicle hardware and other miscellaneous devices.
Why It Might Be a Fit
This role is ideal for someone with a strong customer service background, experience with computer systems, and a desire to help and interact with users. The ideal candidate will have a Bachelor's degree in CS, IT, or a related field, and 3 years of experience in IT support.
Requirements
- Bachelor's degree or equivalent in CS, IT, or programming field
- 3 years' experience helping people with computer problems, both in-person and remote
- Great customer service skills
- Experience with Microsoft products: Server 2016/2019, Win 11, Office 365
- History working with cabling, patch panels, punch downs, Ethernet, racks, air conditioning, power
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Company-sponsored EAP with mental health benefits
- Company-matched 401(k)
- PTO annually per company policy
- Company-recognized holidays
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