Role OverviewThe IT Support Engineer will provide onsite support for laptops, peripherals, software, and access issues, and serve as the go-to IT contact for employees and leaders in the office. The role will also own the onboarding and offboarding experience in SF, manage and troubleshoot Mac and Windows devices, and support account lifecycle management.
What You Will Do
Provide onsite deskside support, manage and troubleshoot devices, support account lifecycle management, and work tickets from the ITSM tool.
Why It Might Be a Fit
The ideal candidate will have 3-5 years of experience in IT support, strong communication and customer service skills, and hands-on experience administering SaaS tools and an identity provider.
Requirements
- 3-5 years of experience in IT support, help desk, or desktop engineering
- Strong macOS troubleshooting skills, including MDM (Jamf or similar)
- Hands-on experience administering SaaS tools (Google Workspace, Slack, Zoom, Atlassian) and an identity provider such as Okta
Benefits
- Full medical coverage
- Flexible PTO
- Wellness reimbursement
- Monthly lunch stipend
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