IT Support Internship

Requirements

• Serve as the first point of contact for employees seeking technical assistance
• Diagnose and resolve hardware, software, and network-related issues
• Document support requests and troubleshooting steps in the help desk ticketing system
• Assist in managing, maintaining, and deploying endpoint computing devices
• Create, modify, and maintain user accounts, permissions, and access rights
• Document system configurations, standard processes, and troubleshooting procedures
• Analyze technical issues and propose effective solutions
• Investigate and resolve incidents related to software, hardware, and connectivity issues
• Escalate complex or unresolved issues to appropriate IT personnel when necessary
• Provide excellent service to both clients and IT staff by addressing inquiries professionally and courteously
• Ensure timely resolution of support tickets while maintaining high service quality standards
• Communicate effectively with non-technical users to understand their needs and concerns