IT Support Specialist - AI Trainer

Mercor
San Francisco, NY
Remote
Job Description
IT & Back Office Expert responsible for designing support workflows, grading agent performance, and building challenging scenarios for IT support, customer support, HR operations, and facilities.

Requirements

  • 3+ years in IT helpdesk, customer support, HR operations, or admin/facilities support.
  • Working fluency in at least two of: ticket triage (ServiceNow, Jira, Zendesk), access management and SSO, HR systems (Workday, BambooHR).
  • Clear written communication; articulate reasoning and decisions step by step.
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