Role OverviewThe Technology Alignment Manager serves as Omni’s “eyes and ears” with assigned managed service clients, enabling our vCIOs/advisors to deliver high-level strategic counsel and recommendations. Services are delivered both on-site and virtually depending on the task or issue at hand.
What You Will Do
Deliver proactive services to assigned clients, develop and maintain technical knowledge of assigned clients’ environment, contribute to the triaging and resolution of help desk tickets, and design, implement, manage, and support client projects.
Why It Might Be a Fit
We are looking for a passionate and customer-focused individual who can provide superior client care and outstanding business results. The ideal candidate will have a desire to continually learn innovative technologies and develop greater skill sets.
Requirements
- 5+ years of experience of increasing levels of technical knowledge
- Knowledge of IT systems including servers, desktops, scripting, routers, switches, and firewalls
- Demonstrated success in providing support and problem resolution with unfamiliar systems, software, and hardware
- Excellent interpersonal and organizational skills
- Desire to continually learn innovative technologies and develop greater skill sets
- Certifications like A+, Network+, Microsoft 365 Fundamentals are preferred, but not required for placement
Benefits
- Paid Time Off (PTO)
- Medical, dental, and vision coverage
- 401(k) plan with company matching contributions
- Profit-sharing opportunities
- Paid parental leave
- Life insurance
- Health, dental, vision, and life insurance
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