Role OverviewThe IT Support Specialist/Engineer (II) is responsible for providing advanced technical support and troubleshooting for IT systems, resolving complex technical issues, and assisting in the maintenance of the organization's IT infrastructure.
What You Will Do
Provide second-level support, troubleshoot complex IT issues, assist in infrastructure maintenance, perform system administration tasks, and support network management.
Why It Might Be a Fit
The ideal candidate should have solid experience in IT support, strong problem-solving skills, and a deep understanding of network and system administration.
Requirements
- Preferred degree in Computer Science, Information Systems, or related
- Minimum of 3 years of experience of general systems administration
- Relevant Microsoft Azure or 365 certification(s)
- ITIL Foundations Certification (or complete within 90 days of hire date)
- Sound troubleshooting skills which include leveraging the OSI model
- Understanding of network segmentation in a cloud environment
- Working knowledge of PowerShell scripting
- Working knowledge of Microsoft System Center products (SCCM, SCOM, SCOrch, SCSM)
- Ability to thrive in a matrix management environment, and the ability to meet strict deadlines, prioritize & delegate
- Ability to multi-task and manage internal and external customer expectations
- Effective written and verbal communication skills, including technical documentation & report writing
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