Role OverviewThe IT Support Specialist I provides support on computer hardware and software on our Las Vegas Region IT Property Operations team. The Support Specialist will support end users in the installation, upgrade and troubleshooting hardware and software systems at our eight Las Vegas casino properties and back-office facilities.
What You Will Do
Address user tickets regarding hardware, software, and networking, walk customers through installing applications and computer peripherals, identify issues that require escalation, customize desktop applications to meet user needs, assist with special event or project related equipment setups, and direct unresolved issues to the next level of support personnel.
Why It Might Be a Fit
The ideal candidate will have strong technical skills, excellent communication skills, and the ability to work in a fast-paced environment.
Requirements
- High school degree or equivalent
- 1-2 years of experience in IT support
- Knowledge of computer hardware and software systems
- Excellent communication and problem-solving skills
Benefits
- Competitive salary
- Benefits package
- Paid time off
- Health insurance
- Retirement plan
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