IT Support Specialist II (Help Desk | Microsoft 365 | Zendesk)

Rise Association Management Group
Houston, TX
Job Description
RISE Association Management Group is seeking a hands-on IT Support Specialist to serve as the front line of technical support across the organization. The role is responsible for keeping employees operational by resolving day-to-day technology issues, managing user access, and supporting core business systems.

Requirements

  • 2–5 years of IT support or help desk experience
  • Strong experience with Microsoft 365 (Outlook, Teams, SharePoint)
  • Experience working in a ticketing system (Zendesk preferred)
  • Basic understanding of user access management and permissions
  • Experience troubleshooting Windows-based systems and office hardware

Benefits

  • 20 days of PTO annually + 10 paid holidays
  • Group health insurance (75% employer-paid)
  • Life and AD&D insurance
  • Additional options for dental, vision, and short-term disability coverage
  • 401(k) retirement plan
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