Role OverviewCastalia Systems is seeking a Journeyman IT Support Specialist to support our client onsite as the primary point of contact for all end-user IT service requests within an Intelligence Network Enterprise.
What You Will Do
Provide direct, on-site support for approximately 700+ users and associated workstations, peripherals, and software across all networks. Responsible for Tier 1 and Tier 2 troubleshooting, user account management, workstation support, and VTC scheduling.
Why It Might Be a Fit
Excellent attention to detail and working on multiple projects to identify, track, monitor, and prioritize technical issues and service requests with exceptional professional customer-facing skills.
Requirements
- HS diploma or GED and 9+ years of experience in a professional work environment
- Associate’s degree and 7+ years of experience in a professional work environment
- Bachelor’s degree and 3+ years of experience in a professional work environment
- CompTIA Security+ and/or DoD 8570-compliant IAT Level II Certification
- 3+ years of experience in a user-facing IT operations environment as a Help Desk technician
- Experience with customer service providing technical support to end users
- Experience with installing, configuring, analyzing, diagnosing, troubleshooting, and resolving end user IT issues
- Experience with managing user accounts, permissions, and access controls
- Excellent attention to detail and working on multiple projects
- Experience with organizing data, establishing file structures, maintaining accurate records
- Familiarity with VTC scheduling systems and basic VTC hardware/software troubleshooting
- Understanding of basic network connectivity and Active Directory user management
- Experience managing hardware and software inventory
Benefits
- Medical
- Dental
- Vision coverage
- 401k matching
- Generous PTO
- Paid holidays
- Professional training opportunities
- Pet insurance
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