IT Support Specialist

Requirements

• Assist in testing changes, upgrades, and new software products
• Make recommendations for functional and technical improvements
• Participate in performance and volume analysis
• Identify and implement potential enhancements
• Provide accurate and timely answers to general environment and user support questions
• Serve as the primary point of contact for technology support and service requests
• Act as the liaison between business functions and technology requirements
• Provide desktop computer support
• Coordinate the procurement, installation, and configuration of new computer hardware and software
• Manage virus protection software deployment and updates
• Install, configure, and maintain software patches, upgrades, and system updates
• Document technical procedures, system changes, and support activities
• Ensure reliable backups are performed and maintained
• Proactively address customer needs and communicate status updates effectively
• Investigate user-reported problems and implement tested solutions
• Troubleshoot network issues, systems, and applications
• Develop and deliver training sessions for system users
• Evaluate utilization patterns and their impact on system performance and availability