Role OverviewThis is an in-office position that will report to our Downtown Nashville headquarters located on Broadway. The Associate must provide top quality IT Support to all employees throughout the FirstBank organization.
What You Will Do
Provide responsive, timely support to all end-user questions and support requests, respond to incoming incidents via phone, email and/or Teams, resolve the problem, document in the Service Desk Tool, and ensure follow-through if the incident is passed to another person.
Why It Might Be a Fit
Successful candidates will have a high degree of self-sufficiency, and must work well within a banking atmosphere.
Requirements
- Associate Degree in IT, or equivalent work experience
- Intermediate to Advanced knowledge of remote hardware troubleshooting and repair skills
- Strong background in Remote Support, Microsoft, Office365, or other technologies desirable
- ITIL Foundations, A+, MCSA/MCSE, CCT/CCNA or other certifications desirable
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