IT Support Specialist

As an IT Support Specialist, you will be responsible for providing technical support to staff, participating in enterprise-wide IT projects, and assisting with inventory management of desktops, laptops, and other personal hardware assets. You will work with Systems Administrators to perform IT infrastructure processes and procedures. This role requires a strong working knowledge of Windows, Microsoft Office applications, and various software applications. You will also be responsible for providing excellent client service, interpersonal, and communication skills.

What You Will Do

Your day-to-day responsibilities will include diagnosing system hardware, software, and operator problems, providing advanced troubleshooting on complicated IT issues, and providing support for software applications. You will also be responsible for providing desk-side training upon request for enterprise applications and assisting the IT Support team with software inventory where required.

Why It Might Be a Fit

We are looking for a self-starter who can handle multiple tasks and deadlines with minimal supervision. You should have excellent client service, interpersonal, and communication skills. You will be working in a collaborative culture where everyone is empowered to bring their authentic selves to work every day.

Requirements

• Associate's degree in Computer Science/MIS-related area or equivalent work experience
• A minimum of 1 year of experience in technical support of PC, networks, and servers
• Excellent working knowledge of personal computer and peripherals
• Experience in systems operations and maintenance
• Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server
• Working knowledge of Microsoft Office applications
• Excellent client service, interpersonal, and communication skills

Benefits

• Affirmative Action and Equal Opportunity Employer
• Employment equity
• Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals)
• Employee-owners are valued and respected
• Collaborative culture where everyone is empowered to bring their authentic selves to work every day