Role OverviewAs an IT Support Specialist at HDR, you will be responsible for providing technical support to staff, troubleshooting system issues, and participating in enterprise-wide IT projects. You will work with Systems Administrators to perform IT infrastructure processes and procedures. This role requires excellent client service, interpersonal, and communication skills, as well as the ability to handle multiple tasks and deadlines with minimal supervision.
What You Will Do
Your main day-to-day responsibilities will include providing technical support, troubleshooting system issues, and participating in IT projects. You will also be responsible for providing desk-side training, supporting software applications, and assisting with inventory management.
Why It Might Be a Fit
We are looking for a self-starter with excellent client service, interpersonal, and communication skills. You should have a working knowledge of Windows 11/M365, MicroStation, AutoCAD, ProjectWise, and/or GIS, as well as experience in systems operations and maintenance. You should be able to handle multiple tasks and deadlines with minimal supervision.
Requirements
- Associate's degree in Computer Science/MIS-related area or equivalent work experience
- A minimum of 1 year of experience in technical support of PC, networks, and servers
- Excellent working knowledge of personal computer and peripherals
- Experience in systems operations and maintenance
- Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server
- Working knowledge of Microsoft Office applications
- Excellent client service, interpersonal, and communication skills
- Self-starter able to handle multiple tasks and deadlines with minimal supervision
Benefits
- Affirmative Action and Equal Opportunity Employer
- Employment equity principles
- Consideration of all qualified applicants, regardless of criminal histories, arrest and conviction records
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