Role OverviewThis is a full-time, onsite position in our New York City office, Monday through Friday. The IT Support Specialist will provide day-to-day technical support to employees in our New York City office, as well as remote employees. The ideal candidate is customer-focused, organized, security-conscious, and comfortable working in a modern Microsoft 365 environment.
What You Will Do
Troubleshoot issues, document and track requests, escalate more complex problems as needed, and follow through to ensure issues are resolved. Support the employee technology lifecycle, including onboarding and offboarding, account setup, equipment preparation, configuration, deployment, and recovery. Maintain accurate IT documentation and asset records.
Why It Might Be a Fit
The ideal candidate is customer-focused, organized, security-conscious, and comfortable working in a modern Microsoft 365 environment. They should enjoy helping people, be comfortable working independently, and bring a practical, solutions-oriented approach to technical support.
Requirements
- Associate or bachelor’s degree, technical certification, or equivalent practical IT support experience
- 1–2 years of related IT support or help desk experience
- Experience supporting Windows 11 and Microsoft 365
- Experience supporting users and devices in a Microsoft environment
- Basic understanding of networking
- Strong troubleshooting and problem-solving skills
- Strong customer service and communication skills
- Curiosity and willingness to learn
Benefits
- Annual salary range $65,000 - $75,000
- Reasonable accommodation for individuals with disabilities
- Paid time off
- Health insurance
- Retirement plan
- Learning budget
- Parental leave
- Wellness program
- Visa/relocation assistance
- Remote flexibility
- Bonus/commission
- Paid holidays
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