Role OverviewThe IT Support Specialist plays a key role on the Service Desk team, providing technical support and hands-on assistance to internal staff across the agency. The IT Support Specialist is responsible for troubleshooting and maintaining desktop computers, printers, ticket office terminals, and other peripheral devices.
What You Will Do
Diagnoses and resolves hardware and software issues related to desktops, laptops, printers, VoIP phones, ticket office terminals, and business applications. Provides user support for software installations, updates, and basic training. Escalates complex or unresolved issues to higher-tier IT teams when necessary.
Why It Might Be a Fit
The successful candidate must be able to fulfill the physical demands of the job such as walking, stooping, sitting, bending, reaching for overhead files and occasional lifting (must be able to lift up to 15 pounds).
Requirements
- Bachelor's degree in information technology or related field
- A+, N+ or Apple Certification or similar from an accredited institution
- Valid California Driver License or ability to utilize alternative transportation
- Ability to pass pre-employment physical, comprehensive criminal background check, and pre-employment drug test
Benefits
- Medical, dental, and vision coverage for you and your family
- Paid time off
- Retirement plans
- Wellness programs
- Up to 13 employer-paid days off per year
- Free transit pass for you and your family
- On-site gym and gym membership reimbursement
- Walk, run, and bike event reimbursement
- Employer-paid bereavement leave and jury duty
- Tuition reimbursement
- Public Service Loan Forgiveness eligibility
- Company-paid training and professional development opportunities
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