Role OverviewThe IT Support Specialist will provide advanced technical assistance, troubleshoot complex issues, and offer solutions for end-users within the organization. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a passion for delivering exceptional customer service in a fast-paced environment.
What You Will Do
The IT Support Specialist will be responsible for providing support for hardware, software, network, and system-related issues, resolving issues related to operating systems, applications, and internal tools, and maintaining accurate documentation for troubleshooting procedures, software inventory, and IT infrastructure.
Why It Might Be a Fit
The ideal candidate will have 2+ years of experience in IT support or a similar role, with a strong background in troubleshooting hardware and software issues, and experience supporting Windows & macOS environments, with familiarity with networking concepts and AI-assisted tools.
Requirements
- 2+ years of experience in IT support or a similar role
- CompTIA A+
- CompTIA Network+
- Microsoft Certified: Windows Server Fundamentals or related certifications
- ITIL Foundation (desirable)
- Experience supporting Windows & macOS environments
- Experience with Active Directory, Exchange, and Office 365/Entra management
- Familiarity with networking concepts (DNS, DHCP, TCP/IP, VPN, etc.)
- Experience leveraging AI-assisted tools (e.g., copilots, chatbots, or automation platforms) to enhance troubleshooting, streamline ticket resolution, and improve overall helpdesk efficiency
Benefits
- Annual Salary Range: $60,000 - $70,000
- Eligibility to work in the US permanently without sponsorship is required
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