Role OverviewThe IT Support Specialist is a key player in delivering standard solutions that support processes at Amcor's sites. This role typically performs independently, requiring minimal guidance from leadership in day-to-day activities.
What You Will Do
Deliver IT services for a site or multiple sites, manage IT Service Delivery activities, and maintain user support processes, customer relations, and IT asset management.
Why It Might Be a Fit
This role demands a high level of problem-solving and communication, including providing updates on changes and projects, as well as implementing end-user training and best practices at the sites.
Requirements
- Technical education in computer science or equivalent experience/studies
- Any Windows/Cisco certifications are a plus
- ITIL Foundations desirable
- Ability to multitask and handle high volumes in a fast-paced and demanding environment
- Strong interpersonal and communication skills
- Strong Troubleshooting skills
- Fluency in English communication (spoken, written); other languages will be considered an advantage
- Project experience is advantageous
- Good knowledge in configuring, managing and troubleshooting Windows Server Operating Systems
- Knowledge of server virtualization
- Ability to define and to check a Disaster Recovery Plan (DRP) and a Business Continuity Plan (BPC)
- Good knowledge of TCP/IP and basic Networking
Benefits
- Medical, dental and vision plans
- Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
- Company-paid holidays starting at 8 days per year and may vary by location
- Wellbeing program & Employee Assistance Program
- Health Savings Account/Flexible Spending Account
- Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
- Paid Parental Leave
- Retirement Savings Plan with company match
- Tuition Reimbursement (dependent upon approval)
- Discretionary annual bonus program (initial eligibility dependent upon hire date)
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