IT Support Specialist

The IT Support Specialist will take ownership of customer issues reported and see problems through resolution. The role requires a solid understanding of IT service management and incident handling, strong troubleshooting and problem-solving skills, and the ability to prioritize tasks and manage multiple issues simultaneously.

What You Will Do

Diagnose, troubleshoot, and resolve complex hardware, software, network, and application issues. Support end-user devices, including desktops, laptops, mobile devices, printers, and peripherals. Focus on Azure and Office 365 suite.

Why It Might Be a Fit

This role requires a strong understanding of IT service management and incident handling, as well as excellent verbal and written communication skills. The ideal candidate will be able to prioritize tasks and manage multiple issues simultaneously, and will have a strong customer service orientation and attention to detail.

Requirements

• Solid understanding of IT service management and incident handling.
• Strong troubleshooting and problem-solving skills.
• Working knowledge of Windows, Android and macOS operating systems, Entra ID, Active Directory and Group Policy, SSO, Microsoft 365, Networking fundamentals, RMM and patching tools, MDs such as Intunes, JAMF, POS systems, Surveillance systems, E-commerce platforms, Application Support, ISP and telecom management.
• Ability to prioritize tasks and manage multiple issues simultaneously.
• Excellent verbal and written communication skills.
• Strong customer service orientation and attention to detail.

Benefits

• Medical, dental, vision, and life insurance
• Competitive additional benefits including HSA, FSA, Dependable Care, EAP services, etc.
• 15 Days of accrued PTO in addition to 2 Wellness Days & Volunteer Hours that will increase with tenure
• 401k program with an employer match after six months of employment