Role OverviewThe IT Support Specialist will take ownership of customer issues reported and see problems through resolution. (S)he will research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
What You Will Do
Diagnose, troubleshoot, and resolve complex hardware, software, network, and application issues. Support end-user devices, administer and provide Level 1 and 2 support for incidents or service requests related to Office 365 suite.
Why It Might Be a Fit
Solid understanding of IT service management and incident handling, strong troubleshooting and problem-solving skills, and ability to prioritize tasks and manage multiple issues simultaneously.
Requirements
- Solid understanding of IT service management and incident handling.
- Strong troubleshooting and problem-solving skills.
- Working knowledge of Windows, Android and macOS operating systems, Entra ID, Active Directory and Group Policy, SSO, Microsoft 365 (Exchange, Teams, OneDrive, SharePoint), Networking fundamentals (TCP/IP, DNS, DHCP, VPN), RMM and patching tools, MDMs such as Intunes, JAMF, POS systems, Surveillance systems, E-commerce platforms, Application Support, ISP and telecom management.
- Ability to prioritize tasks and manage multiple issues simultaneously.
- Excellent verbal and written communication skills.
- Strong customer service orientation and attention to detail.
Benefits
- Medical, dental, vision, and life insurance
- Competitive additional benefits including HSA, FSA, Dependable Care, EAP services, etc.
- 15 Days of accrued PTO in addition to 2 Wellness Days & Volunteer Hours that will increase with tenure
- 401k program with an employer match after six months of employment
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