Role OverviewThe IT Support Specialist will take ownership of customer issues reported and see problems through resolution. The role requires a solid understanding of IT service management and incident handling, strong troubleshooting and problem-solving skills, and the ability to prioritize tasks and manage multiple issues simultaneously.
What You Will Do
The IT Support Specialist will diagnose, troubleshoot, and resolve complex hardware, software, network, and application issues, support end-user devices, and administer and provide Level 1 and 2 support for incidents or service requests related to Office 365 suite.
Why It Might Be a Fit
The ideal candidate will have a strong understanding of IT service management and incident handling, excellent verbal and written communication skills, and a strong customer service orientation and attention to detail.
Requirements
- Solid understanding of IT service management and incident handling
- Strong troubleshooting and problem-solving skills
- Working knowledge of Windows, Android and macOS operating systems, Entra ID, Active Directory and Group Policy, SSO, Microsoft 365 (Exchange, Teams, OneDrive, SharePoint), Networking fundamentals (TCP/IP, DNS, DHCP, VPN), RMM and patching tools, MDMs such as Intunes, JAMF, POS systems, Surveillance systems, E-commerce platforms, Application Support, ISP and telecom management
Benefits
- Medical, dental, vision, and life insurance
- Competitive additional benefits including HSA, FSA, Dependable Care, EAP services
- 15 Days of accrued PTO in addition to 2 Wellness Days & Volunteer Hours that will increase with tenure
- 401k program with an employer match after six months of employment
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