Role OverviewSupport and maintain the park's point-of-sale (POS) and guest transaction technology to keep daily operations running smoothly. Troubleshoot POS hardware/software and payment devices, support Windows endpoints and Microsoft 365, and assist with basic network issues in a fast-paced, live operational environment.
What You Will Do
Install, configure, and support POS terminals and peripherals, troubleshoot POS software and payment processing issues, provide Tier 1-2 onsite and remote support for staff, administer and troubleshoot Windows environments, and support Microsoft 365 and endpoint patching.
Why It Might Be a Fit
Opportunity to grow into systems administration/infrastructure paths, broad exposure across POS, endpoints, Microsoft 365, networking, and automation, and strong troubleshooting, customer service, and communication skills required.
Requirements
- 1-4 years of IT support experience (retail/hospitality/POS experience strongly preferred)
- Hands-on experience supporting POS systems and payment devices; familiarity with PCI concepts a plus
- Working knowledge of Windows, Active Directory, and Microsoft 365
- Basic networking fundamentals (LAN/Wi-Fi, DHCP, TCP/IP); Meraki experience a plus
- Experience with ticketing and/or RMM tools (e.g., NinjaOne or similar preferred)
- Scripting/reporting exposure (PowerShell/batch/JavaScript and/or basic SQL) is a plus
- Strong troubleshooting, customer service, and communication skills
- Ability to work weekends/holidays and be part of an on-call rotation; able to lift to 40 lbs.
Benefits
- Starting wage of $55,000 plus bonus
- Excellent insurance
- Medical, dental, vision
- 401K plus company match
- Vacation and PTO's
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