Role OverviewThe IT Support Tech 2 will provide user support for all divisions and programs within the Center for Development and Disability, implementing the latest Windows-based technologies and requiring strong technical, communication, and organizational skills with an emphasis on excellent customer service.
What You Will Do
Provide general problem solving and user support for all programs and divisions at the CDD, write and maintain user instructions and technical documentation, maintain systems and support models, audit conferencing and video recording equipment, and maintain applicable records.
Why It Might Be a Fit
The successful candidate will serve as a team member on technology projects with moderate scope and impact, providing some direction and integration of staff work, and maintain knowledge of current technological developments/trends in the area of expertise.
Requirements
- Strong technical, communication, and organizational skills
- Excellent customer service skills
- Ability to maintain knowledge of current technological developments/trends
- Ability to serve as a team member on technology projects with moderate scope and impact
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