Role OverviewSupport Tech I will be generally experienced with a variety of hardware and applications, requiring remote desktop work with workstations and applications around the hospital. They will report directly to the Manager of IT Support and Operations.
What You Will Do
Answer calls from physicians, directors, and hospital staff, install software and applications, troubleshoot issues, and respond to users in a timely manner. They will also install software and applications remotely on new PC installs and existing hospital hardware.
Why It Might Be a Fit
The ideal candidate will be very computer literate, capable of learning computer support tasks, and possess strong technical writing skills. They should be able to communicate effectively and calmly with physicians, employees, vendors, and other hospital staff in high-stress situations.
Requirements
- High school graduate or equivalent (Associates or Bachelors preferred)
- A+ Certification or willingness to get certification during employment
- Must be very computer literate and capable of learning computer support tasks
- Strong technical writing skills and speak intelligible English
- Experience with Microsoft Office: Word, Excel, Outlook a plus
- Hospital experience a plus
- Ability to answer phones and communicate effectively and calmly with physicians, employees, vendors, and other hospital staff in high-stress situations while multitasking to resolve issues
- Must possess a high level of patience and show a willingness to learn
Benefits
- Medical, dental & vision insurance
- Flexible spending accounts
- Retirement options
- Paid time off
- Tuition assistance
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