Role OverviewThe IT Support Technician provides day-to-day technical support for approximately 125 staff, covering end-user devices, applications, and service desk operations. The role involves hands-on experience across infrastructure, cloud platforms, end-user support, and vendor management. The IT Support Technician will work under senior IT staff and report to the Chief Technology Officer (CTO).
What You Will Do
The IT Support Technician will provide technical support for Microsoft 365, MTRS web applications, and Commonwealth applications. They will monitor and respond to service desk requests, maintain hardware and software inventory, perform routine application updates, and serve as the primary technical contact for vendor phone support and staff support requests.
Why It Might Be a Fit
The ideal candidate will have 1–3 years of IT support, help desk, or customer service experience, including internships or co-ops. They will be proficient with Microsoft 365 applications, able to troubleshoot Windows PCs, and have strong listening, problem-solving, and written communication skills.
Requirements
- Associate degree in IT, Computer Science, or a related field
- 1–3 years of IT support, help desk, or customer service experience
- Microsoft 365 (MS-900), CompTIA Network+, or similar certifications
- U.S. Citizenship or Permanent Residency
Benefits
- Hourly rate of $30-$35/hour
- Comprehensive benefits of Commonwealth employment
- Enrollment in the State Employees' Retirement System
- Health and dental insurance
- Paid leave
- Paid holidays
- Equity in the State Employees' Retirement System
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