IT Support Technician Field Services

Prequel Solutions
Canton, OH
Job Description
Prequel is seeking an IT Field Support Technician for a contract-to-hire opportunity with a well-established organization in the Canton, Ohio area. This role supports a regional branch network across Northeast Ohio, with occasional backup support in the Columbus region.

Requirements

  • Provide hands-on support for desktops, laptops, printers, network hardware, and business applications
  • Troubleshoot and resolve technical issues for branch and office end users
  • Support installation, setup, and replacement of devices across multiple locations
  • Partner with internal IT team members on troubleshooting, projects, and process improvements
  • Complete departmental documentation and support-related paperwork
  • Participate in project-based work involving equipment upgrades and implementations
  • Provide cross-training and support to team members as needed
  • Participate in an off-hours on-call rotation and occasional after-hours project support

Benefits

  • Generous Paid Time Off
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