Role OverviewThe IT Support Tech II installs, maintains, tests, and repairs systems and networks. This position involves working directly with customers, owners, and end users, providing advanced troubleshooting skills and determining best practices and standard computing procedures.
What You Will Do
The IT Support Tech II will assist in expediting process workflow while completing business objectives, addressing all computing needs and resolves assigned service requests, monitors site performance and up-time through customer communication and feedback.
Why It Might Be a Fit
The ideal candidate will have a high school diploma or GED, at least 2 years of experience directly related to the duties and responsibilities specified, and knowledge of a wide range with depth of knowledge in computer systems, software, applications, hardware, networking, and communications necessary.
Requirements
- High school diploma or GED
- At least 2 years of experience directly related to the duties and responsibilities specified
- Bachelor's Degree in Computer Science, Information Technology or comparable certification
- CompTIA (A+, Cloud+, Security+) Certification or equivalent preferred
- Microsoft 365 Certification required
- Valid Driver's License is required
Benefits
- Medical
- Dental
- Vision
- Rx
- PTO
- 11 Paid Holidays
- Short- & Long-Term Disability and Life Insurance
- Employee Assistance Program
- Accident/Cancer Plan
- Medical and Dependent Care Flex Benefit
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